1. What is the Service Desk Price Calculator?

The Service Desk Price Calculator helps estimate the total cost of implementing a service desk solution in the Philippines based on number of users, monthly rate per user, and setup costs.

2. How Does the Calculator Work?

The calculator uses the following formula:

Where:

• \( Users \) — Number of service desk users
• \( Monthly\ Rate \) — Cost per user per month in Philippine Peso (₱)
• \( Setup \) — One-time setup cost in Philippine Peso (₱)

Explanation: The calculation accounts for both recurring monthly costs (scaled by number of users) and one-time implementation costs.

3. Importance of Service Desk Pricing

Details: Accurate pricing estimation is crucial for budgeting IT support services, comparing vendor proposals, and planning IT service management implementations.

4. Using the Calculator

Tips: Enter number of users (must be at least 1), monthly rate per user (in ₱), and setup cost (in ₱). All values must be valid positive numbers.

5. Frequently Asked Questions (FAQ)

Q1: What's included in the monthly rate?
A: Typically includes software licensing, maintenance, and basic support. Additional services may incur extra costs.

Q2: What's included in setup costs?
A: Usually covers implementation, configuration, data migration, and initial training.

Q3: Are there typical price ranges in the Philippines?
A: Monthly rates typically range from ₱500-₱2,000 per user depending on features. Setup costs range from ₱10,000-₱100,000+ depending on complexity.

Q4: Should taxes be included?
A: This calculator shows pre-tax amounts. Remember to account for 12% VAT in the Philippines when budgeting.

Q5: How often should pricing be reviewed?
A: Service desk contracts should be reviewed annually as user counts and requirements often change.